Code of Ethics
As a member of the American Boarding Kennels Association, I recognize that, in order to fulfill my obligations to the animals in my care, to my customers, to the boarding kennel industry and to my community, both my business and my personal life must be governed by honorable standards... Therefore I solemnly pledge:
1.
To provide conscientious
care for the animals entrusted to me, being constantly attentive to their
security, safety, and well-being, and to place their welfare above all other
business considerations.
2.
To take every
opportunity to learn more about my profession and to improve my services.
3.
To deal honestly and
fairly with the public, and to avoid misrepresentation of my services.
4.
To respect the
confidence of every customer served.
5.
To place service to my
customers and to the boarding kennel industry above personal gain.
6.
To avoid unfair
competitive practices, any slander or defamation of my competitors, and actions
or business practices which would result in dishonor upon or distrust of my
competitors or of the boarding kennel industry in general.
7.
To support my
association, its policies and programs, and to participate as fully as possible
in its activities.
8.
To be respectful of, and
to cooperate with the other professions and trades which operate within the pet
industry, in every way consistent with my other responsibilities.
9.
To obey all applicable
laws by HKSAR government governing animal care.
10. To operate my business
in such a manner as to reflect honor upon the boarding kennel industry within
my local community.
11. To encourage responsible
pet ownership, and to promote, especially through the charitable programs of
ABKA, an increased awareness and acceptance of humane and noble animal
programs.
Our Pledge to Your Pet
1. We will care for all boarded pets with kindness and will place their welfare above all other business considerations.
2. We will provide Security and Safety for all boarded pets by means of proper kennel design, good animal handling procedures, adequate separation between animals, and by keeping all pet boarding areas free of potential hazards.
3. We will maintain a sanitary environment for all boarded pets.
4. We will provide vigilant supervision of all boarded pets by competent, conscientious personnel and will respond appropriately to any sign of distress or emergency.
5. We will provide individual water containers and clean water to each boarded pet.
6. We will provide an adequate and proper diet to each boarded pet.
7. We will seek veterinary assistance whenever appropriate, the choice of veterinarian to be governed by kennel policy, as explained during check in.
8. We will require proper immunizations for all boarders, as specified in our pre-entry procedures.
9. We will administer owner-provided or veterinary-prescribed medication in accordance with instructions.
10. We will take appropriate measures to control parasites within the kennel environment.
11. We will maintain temperatures within healthful limits, and will take appropriate precautions to protect animals, which have special temperature requirements.
12. We will provide protection from the elements and from excessive exposure to the sun to all boarded pets.
13. We will provide adequate ventilation to minimize possible exposure to harmful bacteria or viruses.
14. We will provide comfortable levels of light in all boarding areas.
15. We will provide individual sleeping areas, which are large enough to accommodate normal postural movements.
16. We will provide adequate exercise opportunities in areas, which are safe, clean and large enough for each boarded pet to exercise properly.
Our Pledge to You
1. We will deal honestly, fairly, and respectfully with the public, and will put the welfare of our boarders and service to our customers above personal gain.
2. We will honor our commitments to our customers, whether they are made in our advertising, or in person, and will avoid inaccurate or misleading claims about the care which we provide.
3. We will respect the confidential nature of our kennel/client relationship, and will not release client information to unauthorized individuals.
4. We will strive to maintain and advance the professional competence of our staff by taking advantage of the educational opportunities available to us.
5. We will endeavor to resolve any disputes which might arise in a fair, amicable and professional manner.
If at any time, you should feel that we have not lived up to these commitments, we sincerely urge you to bring the matter to our attention at: comments@dogotel.com